1. What you're agreeing to
If you sign up for Clai, click "I agree", or use the product on behalf of a brokerage, you're accepting these Terms.These Terms of Service ("Terms") are a binding agreement between you and Clai, Inc. ("Clai", "we", "our"). They cover your use of goclai.com, our software, and any related services (together, the "Service"). If you're using the Service for a brokerage or team, you confirm you have authority to bind that organization.
2. The Service, in plain English
Clai is an AI-powered operating system for residential real estate brokerages. It helps you read, draft, route, sign, and follow up on documents and deals, across pipeline, parties, eSignatures, payments, and compliance. Specific features evolve; we'll usually announce material changes in-app or by email.
3. Your account
- You must be 18+ and able to enter a contract.
- Keep your login credentials private. You're responsible for activity under your account.
- If you spot unauthorized access, tell us at hello@goclai.com right away.
4. Plans, fees & billing
Pay as agreed in your order or pricing page. Subscriptions auto-renew until cancelled. Refunds aren't typical, but talk to us.Pricing for paid plans is shown at sign-up or in a separate order form. Subscriptions renew on the same cadence (monthly or annual) until cancelled. Taxes are added where required. Invoices are due on receipt unless your order says otherwise. We may suspend the Service for non-payment after a reasonable cure period.
5. Your data is yours
You own your deals, contacts, and documents. We host them so the Service works, and we don't sell them.You retain all rights to the contracts, contacts, deals, messages, and other content you upload or generate while using Clai ("Customer Data"). You grant us a limited, worldwide license to host, copy, transmit, display, and process Customer Data only as needed to operate the Service for you, comply with law, and improve performance and security. We do not sell Customer Data and we do not use it to train foundation models for third parties.
6. AI outputs
Clai uses large language models and other AI to draft summaries, suggest replies, fill forms, and surface answers. AI is fast but fallible:
- Verify before you act. Treat AI outputs as a draft, not legal or fiduciary advice.
- You're responsible for what you send, sign, or file.
- Outputs may be similar across customers when prompts are similar, we can't guarantee uniqueness.
7. eSignatures
Clai's eSignature workflows are designed to comply with the U.S. ESIGN Act and the Uniform Electronic Transactions Act (UETA), and equivalent provincial frameworks in Canada. By using them, you and your counterparties consent to transact electronically. Some documents (wills, certain deeds, court orders) can't legally be signed electronically, don't use Clai for those. You're responsible for confirming your jurisdiction and brokerage rules permit electronic signatures for the document at hand.
8. Acceptable use
Don't use Clai to:
- Break the law, infringe rights, or facilitate fraud.
- Send spam, harvest contacts, or run unsolicited bulk messaging.
- Reverse engineer the Service, scrape it at scale, or probe it for vulnerabilities outside a coordinated disclosure.
- Upload malware, illegal content, or anyone else's confidential data without permission.
We can suspend or terminate accounts that violate this section.
9. Third-party services
Clai integrates with services you choose to connect (CRMs, email, payments, signing providers, MLSs, etc.). Those services have their own terms and we aren't responsible for them. If you disconnect a third-party service, related features will stop working.
10. Text messaging (SMS) terms
If you opt in to receive text messages from Clai (for example customer care, account notifications, security alerts, product or service delivery updates, or marketing and waitlist updates), the following terms apply:
Consent: By providing your mobile number and opting in, you consent to receive recurring automated text messages from Clai at that number. Consent to receive SMS is not a condition of any purchase. Message frequency may vary. Message and data rates may apply.
Opting out and help: Reply STOP at any time to unsubscribe, or HELP for help. After you send STOP, we will send one final message confirming you have been unsubscribed. Carriers are not liable for delayed or undelivered messages.
Your mobile information: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes, and text messaging originator opt-in data and consent will not be shared with any third parties. See our Privacy Policy for details on how we handle your information.
11. Confidentiality & security
We treat Customer Data as confidential and protect it with reasonable administrative, technical, and physical safeguards (encryption in transit and at rest, role-based access, audit logging, vendor reviews). No system is bulletproof; we'll notify affected customers without undue delay if a breach involving their data occurs.
12. Disclaimer of warranties
The Service is provided "as is" and "as available". To the maximum extent permitted by law, Clai disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the Service will be uninterrupted, error-free, or that AI outputs will be accurate.
13. Limitation of liability
Our total liability is capped at what you paid us in the prior 12 months (or US$100, whichever is greater). Neither side is liable for indirect or consequential damages.To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, or data. Clai's aggregate liability arising out of or related to these Terms or the Service will not exceed the greater of (a) the fees you paid us in the twelve (12) months before the event giving rise to liability, or (b) US$100. Some jurisdictions don't allow these limits; in those places, liability is limited to the smallest amount allowed.
14. Indemnification
You'll defend and indemnify Clai against third-party claims arising from your Customer Data, your use of the Service in violation of these Terms or applicable law, or your interactions with clients and counterparties. We'll defend you against third-party claims that the Service itself infringes a U.S. patent, copyright, or trademark when used as permitted.
15. Term & termination
These Terms apply for as long as your account is active. Either side can terminate for material breach not cured within 30 days. You can cancel a paid subscription at any time; cancellation takes effect at the end of the current billing period. After termination, we'll make Customer Data available for export for 30 days, then delete it from production systems within 90 days (longer for backups, which roll over).
16. Governing law & disputes
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. Any dispute that can't be resolved informally will be decided by binding arbitration in Wilmington, Delaware under JAMS Streamlined Rules, except either side may seek injunctive relief in court for IP or confidentiality issues. You and Clai both waive any right to a jury trial or class action.
17. Changes to these Terms
We may update these Terms from time to time. If a change is material, we'll give at least 30 days' notice in-app or by email before it takes effect. Continued use after the effective date means you accept the updated Terms.
18. Contact
Questions, notices, or anything else: hello@goclai.com. For privacy-specific inquiries, see our Privacy Policy.